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La Follette Johnson, DeHaas, Fesler & Ames, a leading California medical malpractice law firm, found its legal excellence undermined by its technology. The firm was burdened by fragmented IT operations and a reactive Managed Service Provider (MSP) whose outdated practices were causing significant financial drain. Hundreds of thousands of dollars were being lost to unmanaged software, unresponsive IT support, and an aging infrastructure that created more problems than it solved. The absence of a strategic IT department meant technology was a daily obstacle to success.
Upon assessment, AllNext identified critical challenges that crippled the firm's productivity and exposed it to unnecessary risk. Attorneys faced frequent downtime with their case management system, and unreliable internet connectivity routinely halted office operations. A non-existent ticketing system led to chaotic support, while outdated security processes left sensitive client data vulnerable. These issues were symptoms of a core problem: an outdated infrastructure managed without a forward-looking strategy.
Upon assessment, AllNext identified critical challenges that crippled the firm's productivity and exposed it to unnecessary risk. Attorneys faced frequent downtime with their case management system, and unreliable internet connectivity routinely halted office operations. A non-existent ticketing system led to chaotic support, while outdated security processes left sensitive client data vulnerable. These issues were symptoms of a core problem: an outdated infrastructure managed without a forward-looking strategy.
The transformation yielded immediate and lasting results. The firm now operates with a stable, secure, and highly reliable technology environment, effectively eliminating the productivity losses caused by downtime. The dramatic reduction in support issues has given attorneys back valuable time, directly impacting the firm's bottom line. By removing the burden of constant IT firefighting, the firm’s leadership is now free to focus on strategic initiatives and innovation, using their robust technology platform as a springboard for future growth.